Return Policy

1. Right of Withdrawal — 14 Days

Under the Bulgarian Consumer Protection Act, as a consumer you have the right to withdraw from the contract without giving any reason within 14 days of receiving the goods. To exercise this right, notify us in writing at info@herbona.bg before the period expires. A standard withdrawal form is available on request. After we confirm your request, we will provide the return address.

2. Deadline for Sending the Goods Back

You must send the goods back within 14 days of informing us of your decision to withdraw. The deadline is met if you dispatch the goods before it expires.

3. Condition of the Returned Goods

The goods must be returned in their original packaging, unused and in a merchantable condition, together with any accompanying documents. You are responsible for any reduced value of the goods resulting from handling other than what is necessary to establish their nature and characteristics.

4. Products That Cannot Be Returned After Opening

In accordance with Art. 57 of the Consumer Protection Act, the right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene and have been unsealed after delivery. This includes food supplements, food products and cosmetics whose seal or packaging has been broken.

5. Return Costs

For a standard withdrawal, the cost of returning the goods is borne by the customer. When the return is due to our fault — a defective, wrong or damaged product — we cover the return cost.

6. Refunds

We refund the amount paid within 14 days of receiving the returned goods (or proof of dispatch), using the same payment method you used for the order. For cash-on-delivery orders, the refund is made by bank transfer to an account you provide.

7. Defective, Wrong or Damaged Product

If you receive a defective, wrong or damaged product, contact us at info@herbona.bg as soon as possible. We review each case individually and, at your choice, arrange a replacement, re-shipment or refund — at our expense.

8. Damage During Delivery

Upon receipt, please check the condition of the packaging. If you notice visible damage, note it with the courier and contact us as soon as possible so we can resolve the case.

9. Contact

For any question about returns, contact us at info@herbona.bg or .