Delivery & Payment

Ordering through the online store

Through the online store of Herbona you can place an order quickly and conveniently — choose the desired products, quantity, delivery address, delivery method and payment method. Before you confirm the order, the system automatically calculates and shows the final amount, including the value of the products, any applicable discounts and the delivery charge when one applies.

If a product is temporarily out of stock, our team will contact you to inform you about the options for delivery, replacement or cancellation of that product.

Processing and dispatch

Orders are processed and dispatched on business days — Monday to Friday, excluding official holidays and weekends. Orders placed and confirmed before 3:00 PM on a business day are usually dispatched the same day, provided all products are in stock. Orders placed after 3:00 PM, on weekends or holidays, are processed on the next business day.

For orders with cash on delivery, we may confirm by phone before dispatch if you have requested it.

Delivery

We deliver across Bulgaria with the courier Speedy. Depending on your choice, delivery can be made to a Speedy office or to your address. The delivery price is calculated automatically based on the address, weight and chosen method, and is shown before you confirm the order. Delivery is free for orders over 50,00 €.

The standard delivery time is 1–3 business days after confirmation of the order. During checkout the system shows an estimated delivery period based on the chosen courier and address.

Delivery price

The delivery price is calculated automatically during checkout and is shown before you confirm the order. Its amount depends on the town/city, the chosen delivery method, the weight and the value of the order. Delivery is free when the order value reaches 50,00 €.

Damaged or delayed parcels

Upon receipt, please check the condition of the packaging. If you notice visible damage or suspect the contents are damaged, notify the courier and contact us as soon as possible at info@herbona.bg. Each case is reviewed individually — depending on the situation we can assist with re-shipping, replacement or a refund.

The delivery times shown are estimates and may be affected by the courier's schedule, official holidays, weather and other circumstances beyond our control. If a parcel is delayed or lost, we help you check its status with the courier and, where appropriate, re-send the order or refund the amount paid.

Payment methods

• Cash on delivery — you pay the value of the order and the delivery (when charged) in cash to the courier upon receipt.
• Card payment — Visa, Mastercard, Maestro through a secure payment environment (Stripe). The full order value, including delivery when charged, is paid online. Card details are entered on the secure page of the payment provider — Herbona does not store or have access to your full card data.

Invoices

A payment document is issued with every order. If you provided company details at checkout (you ticked “I want an invoice”), an invoice is issued to the legal entity.

Returns and right of withdrawal

The conditions for returns, complaints and the right of withdrawal are described in detail on our Return Policy page. Please note that sealed goods such as food supplements and food products cannot be returned if their seal has been broken after delivery, for reasons of hygiene and health protection.

Questions about your order? Contact us at info@herbona.bg or .